Effective Date: May 19, 2026
Last Updated: May 19, 2026
Welcome to Redbrick Offices (accessible via our website and related digital platforms, collectively referred to as the “Platform”). Redbrick Offices (“we,” “us,” or “our”) respects your privacy and is deeply committed to protecting the personal data you share with us.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book office spaces, sign up for coworking memberships, or use our workspace management services.
By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.
1. Information We Collect
We collect several types of information from and about users of our Platform, depending on how you interact with our services:
A. Personal Information You Provide Voluntarily
- Identity Data: Name, job title, company name, and professional credentials.
- Contact Data: Email address, phone number, and physical billing/corporate addresses.
- Account Information: Usernames, account passwords, and profile settings for our member portal.
- Financial Data: Credit card details, bank account numbers, and billing history processed through our secure, encrypted payment gateways.
- Communication Data: Information you include when reaching out to customer support, scheduling a tour, filling out web forms, or communicating via live chat.
B. Automatically Collected Data (Usage Data)
When you navigate our website, our servers automatically log technical information about your device and browsing behaviors:
- Technical Logs: Your Internet Protocol (IP) address, browser type and version, operating system, and time-zone settings.
- Interaction Data: Pages viewed, links clicked, time spent on pages, diagnostic data, and the referral URL that brought you to our site.
C. Cookies and Tracking Technologies
We use cookies, web beacons, and tracking pixels to optimize your experience. For deep details on how to manage these, please refer to Section 5.
2. How We Use Your Information
We process your data securely based on legitimate business interests, contractual obligations, and legal compliance. Specifically, we use your information to:
- Provide and Manage Services: Process bookings, manage hot-desk/dedicated office memberships, and issue access cards or portal logins.
- Billing and Payments: Process financial transactions and handle invoicing seamlessly.
- Customer Support: Address your queries, facilitate workspace tours, and provide technical assistance regarding the member portal.
- Personalized Marketing: Inform you about new office locations, network networking events, promotions, or updates (only if you have explicitly opted in).
- Security Monitoring: Maintain a safe digital and physical environment, preventing fraud or unauthorized platform access.
3. How We Share Your Information
Redbrick Offices does not sell, rent, or trade your personal data to third parties. We only share your data under the following highly regulated circumstances:
- Third-Party Service Providers: We share data with trusted vendors who support our business infrastructure (e.g., cloud hosting, payment gateways, CRM tools, and analytics platforms). These parties are contractually bound to treat your data with absolute confidentiality.
- Corporate Transactions: If Redbrick Offices undergoes a merger, acquisition, restructuring, or asset sale, your data may be transferred to the acquiring entity.
- Legal Requirements: We will disclose your information if legally required to do so by local laws, court orders, subpoenas, or government authorities to protect our rights, users, or public safety.
4. Data Security and Retention
Security Measures
We implement rigorous technical and organizational security measures to protect your data. This includes:
- SSL/TLS Encryption for all financial transactions and online form submissions.
- Restricted access controls to ensure only authorized employees can view user records.
- Regular system audits to catch and mitigate potential vulnerabilities.
Please Note: While we use top-tier protection frameworks, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.
Data Retention
We retain your personal data only as long as necessary to fulfill the operational purposes detailed in this policy, or to comply with statutory legal, tax, and accounting requirements.
5. Cookies and Third-Party Links
Cookie Policy
We use cookies to remember your login preferences and analyze web traffic patterns via tools like Google Analytics. You can adjust your browser settings to reject cookies; however, doing so may cause some sections of our member portal to function improperly.
Third-Party Websites
Our Platform may contain links to external web tools or partner sites. Redbrick Offices is not responsible for the privacy practices or contents of those external entities. We highly recommend reviewing their specific privacy statements.
6. Your Privacy Rights and Choices
Depending on your geographic location or residency, you may hold specific legal rights regarding your data (e.g., GDPR, CCPA, or local data privacy laws). These rights generally include:
- The Right to Access: Request copies of the personal data we hold about you.
- The Right to Rectification: Request corrections to any inaccurate or incomplete information.
- The Right to Erasure (“Right to be Forgotten”): Request that we delete your personal data from our databases, subject to pending financial or contractual obligations.
- The Right to Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link located at the bottom of our emails or contacting our data team directly.
7. Changes to This Privacy Policy
Redbrick Offices reserves the right to modify or update this Privacy Policy at any time to reflect operational, legal, or regulatory shifts. Any adjustments will feature an updated “Last Updated” date at the very top of this page. We encourage you to review this policy periodically.
8. Contact Us & Grievance Redressal
If you have questions regarding this Privacy Policy, wish to exercise your data rights, or file a complaint, please contact our Data Protection Office:
Phone: 1800 120 9088
Company Name: Redbrick Offices Ltd.
Email: hello@redbrickoffices.com
Mailing Address: Grande Palladium, 175, CST Road, Kolivery Village, MMRDA Area, Kalina, Santacruz East, Mumbai, Maharashtra 400098
